Account Deletion Request
How to request deletion of your Donnae account and the personal information associated with it.
⚠️ The Korean version prevails. This English text is provided for convenience only.
1. Delete from within the app (fastest)
If you can still use the app, it is handled immediately in the app.
My Info → Edit Profile → "Withdraw" at the bottom of the screen
Because it cannot be undone, you must type a confirmation phrase to proceed.
2. Request without the app
If you have uninstalled the app or cannot sign in, email us.
rediscover.dev@gmail.com
Please include the following so we can verify it is your account:
- The social login you signed up with (Kakao, Google, or Apple), or your email address
- The nickname you used in the app
The Company will act on the request and reply within 10 days of receiving it.
3. What is deleted
| Item | Handling |
|---|---|
| Member identifier, nickname, profile photo | Destroyed |
| Device information (install identifier, model, OS version, etc.) | Destroyed |
| Course run history, spot collection history | Destroyed |
| Remaining coins, unused vouchers | Expire (not refundable) |
4. What is retained
Records the Company must keep by law, or that are needed to resolve disputes, are retained for the periods below. Information that can identify the user is anonymized in those records.
| Item | Period | Basis |
|---|---|---|
| Coin earning/spending and voucher issuance/usage history | 5 years | Act on Consumer Protection in Electronic Commerce, Article 6 |
| Inquiry and response records | 3 years | Same article |
| Location use/provision confirmation data | 6 months or more | Location Information Act, Article 16(2) |
| Access logs (IP) | 3 months | Protection of Communications Secrets Act, Article 15-2 |
These are records of value actually exchanged; deleting them would make disputes impossible to verify. See Article 5 of the Privacy Policy for details.
5. Can I sign up again?
Yes. However, coins, vouchers, and run history from the previous account are not restored.
- Contact: rediscover.dev@gmail.com
- Company: 코디영 · Representative: 홍성범